First of all congratulations to Jon, Matt and the rest of the AR crew.
Now that HouseValues is an investor in Active Rain, maybe some HouseValues people are here on board reading blog posts, and if so, I would like to offer them my suggestions.
Dear House Values,
First of all, make use of Active Rain's blog search. Click Search, type in the word "HouseValues". Take some time to read through the various blog posts, on all pages of the search results. I suppose it's possible that HouseValues management is not aware of how their company is perceived by agents on the street.

While I'm sure some agents have had great success with HouseValues, many others have lost money and have been highly disappointed.
Part of the problem, of course, is in the very nature of any lead capture system. People do not want to give up their personal details when they are simply researching information. I don't. If I am web surfing and I arrive on a site that requires me to register, usually I will just leave. If I really want to see the information behind the registration wall, I'll fill the registration form with fictitious information just to get in. That's human nature. So in the HV lead capture system, agents were being charged for leads from Wilma Flintstone and George Jetson.
So there's item 1 for the suggestion box: Confirm, verify, and validate leads before you sell them.
Item 2 for the suggestion box: Lay off the heavy handed telemarketing. You are an internet company, develop an internet destination that pulls agents in to you. Busy and successful agents do not appreciate the annoyance and interruption caused by telemarketing calls.
Item 3: Shorten your contract terms. Allow agents to end a contract without a cancellation fee. Many agents have a poor image of HouseValues because they know of other agents pushed over the financial edge with cancellation fees.
Item 4: Develop a pay-referral-fee-upon-closing model as an alternative to the pay-for-leads model. Read Brian Brady's post on Bloodhound Blog, read the comment thread, and especially read Brian's comment #6. That thought alone is probably worth your entire investment in AR.

Item 5: Brian's idea again here: Develop the Market Leader tools as a stand-alone suite, with a low monthly access fee, positioned as as alternative to Top Producer.
The new association with Active Rain is a great opportunity for HouseValues to clean up its image. Please don't blow it.